Airbnb guests are usually very forgiving, unless you do one of these things.
Running out of coffee may slide with some guests (depends on your target guest), but if you let any of these things happen, you’re a terrible host!
Running out of toilet paper
Seriously? No questions asked, you better be stocked on all your paper goods such as napkins, paper towel and most importantly, toilet paper. Have you ever been out of toilet paper at a friends house? How did that make you feel? Don’t put your guest through that.
Having no spare key
Things always get lost, yes, including keys. Make sure you have a back up plan for this situation. As a guest, being locked out at 2 AM can be scary and lonely. As a host, having to deliver a key at 2 AM just plain sucks. What if you’re not in town, then what? Be smart and plan ahead.
Avoid this mistake by learning how to easily exchange keys with your guest
Showing up unannounced
As a landlord of ‘normal’ rental properties, you usually give 24 hours notice to tenants if you need to come into the living space.
For Airbnb units, try to avoid going in at all unless you really need to immediately. If it can wait, let it wait.
Only go in for extenuating circumstances such as: a crime is being committed, your property is being damaged, or you are being a hero and saving them from imminent danger like fire.
Otherwise, it feels like a violation of privacy for the guest.
Not having towels
Some guests travel light and they would be pretty safe to assume you have the minimum amenities a hotel would offer which includes bath towels and washcloths. Having multiple sets is even better. Plan for about 3-4 sets since you do not want to feel pressured to wash the SAME set of towels before every new check in.
Fix this issue by learning about Airbnb Cleaning and Laundry Services
We know this is not a complete list, so share with us other things that are unforgivable!
Share with us in the comments below.
I happened to see your article and would like to share my experience trying to use Airbnb service. I booked an apartment in Paris almost a month ago. Everything seems fine with host until he offered me another apartment in Paris few weeks later. I declined since I have made plans and calculated the distance from the apartment to major attractions in Paris. Since I was traveling from my home country to Amsterdam then to London and lastly to Paris, I requested the detail of the person who will meeting me in Paris before leaving to Amsterdam. I received the reply when I arrived in Amsterdam again asking me to change the apartment. When asked if there is something wrong with the one I booked, I told that there will be water cut off in the building. The new apartment that was offered to me is not within my budget and the host was only willing to give 25% discount. Since the cancelation policy states that I have to cancel it 5 days prior to my arrival to receive my refund, I have to cancel it in the middle of the night since I came back late after sight seeing in Amsterdam. I was tired and yet I have to search for another accommodation in Paris before I leave to London. It was stressful and disappointing since I planned my trip months ahead. Lucking there was wifi in the hotel I stayed in Amsterdam. Can you imagine if I was told much more later when I arrived in London or worst still when I arrive in Paris and being told I don’t have a place to stay. I booked the apartment after reading positive review from other guest but the reply I received from the host when I decline his offer was certainly arrogant and rude. I m not sure if the host was telling the truth about the water cut off. Never am I going to book an accommodation thru Airbnb again because of this terrible experience and also losing some money as the service fees since clearly it is not any of my fault.